Non-IT Routines

In Any Work Environment apart from the core tasks assigned, you may also have to do have to do several 'non-it' tasks, which may not have been specifically laid down on paper, but more often then not, is implied. For example, Aakash was required to take phone calls, do some word processing, organize for snacks during meetings, etc. It should also be noted that his boss, Kiran, also performed the above tasks.

Any work is a process. The process may consist of several related tasks, performed by various people, across sections, leading to the final deliverable. For example, any software development project might include activities like liaison with the clients, attending meetings, taking minutes, documentation, adherence to procedures and norms, team formation, interaction between teams, report generation, testing, packaging and the final release and closing of the project. it should also be noted here that these tasks are performed by a number of people. i real-life situations, one may often have to take up the role of others when situations demands.

Of all the various tasks, handling telephone calls is perhaps the most common and frequently performed one. Good telephone services helps to keep customers and to get new ones, Following are some of the things you can do while handling telephone calls:

- Be prompt in answering. Make sure the telephone is answered within three rings.
- Do not make the caller wait too long. Incoming callers should never be left waiting "on hold" which id often very irritating to a caller.
- Have a 'willing to help' attitude. Build relationship with callers by coming across as friendly, pleasant and willing to help. For Example, "Thanks For Calling, Please feel free to call again" and "Is there any way i can help you?".
- Messages left on answering machines ,ust be responded to promptly.

Apart from the above, make sure that you do not entertain personal calls while at work. Most organizations do not appreciate receiving personal calls.